Last Updated: 26 August 2026
At DeeGlamour, we want you to be happy with your purchase. We carefully inspect our products before they are dispatched, but we understand that there may be occasions when you need to return an item or request a refund.
This Refund & Returns Policy explains how returns, exchanges and refunds are handled when shopping with DeeGlamour.
Our policy is subject to the rights and protections provided to consumers under applicable South African consumer law, including the Consumer Protection Act 68 of 2008 (CPA) and applicable e-commerce legislation.
1. Change-of-Mind Returns
We understand that sometimes you may change your mind about a purchase.
For products that are eligible for a change-of-mind return, the product must:
- Be unused and unworn
- Be in its original condition
- Have all original packaging, tags and accessories
- Not have been cut, coloured, washed, styled, altered or otherwise modified
- Not show signs of wear, installation or use
- Be returned within the applicable return period
Because DeeGlamour sells wigs, weaves, hair extensions and beauty products, hygiene is extremely important.
For this reason, products that have been opened, worn, installed, fitted, altered, washed, styled or otherwise used may not be eligible for a change-of-mind return where the nature of the product makes the return unsuitable.
This does not affect your statutory rights in respect of defective, unsafe, incorrect or otherwise non-conforming goods.
2. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact DeeGlamour as soon as possible.
Please provide:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the product received
- Photographs of the packaging or shipping label where applicable
Once we verify the issue, we may arrange for the incorrect item to be returned and, where appropriate, provide the correct product or another applicable remedy.
3. Damaged Products
Please inspect your order when it arrives.
If your product appears to have been damaged during delivery, contact us as soon as reasonably possible and provide photographs showing the damage and packaging.
Where the damage is attributable to the delivery process or the product does not meet the applicable consumer-quality requirements, DeeGlamour will assess the matter and provide the appropriate remedy.
4. Defective Products
We stand behind the quality of the products we sell.
If a product has a defect or does not meet the applicable quality requirements, please contact us with details of the problem.
Under South African consumer law, qualifying goods may be returned within the applicable statutory period where they fail to meet the required standards. The CPA provides an implied warranty of quality and, in qualifying circumstances, allows a consumer to request a repair, replacement or refund.
A product will not generally be considered defective merely because:
- You have changed your mind about the colour or style
- The product does not suit your personal preference
- You selected the incorrect size, length or colour
- The product has been damaged through incorrect use or care
- The product has been altered, installed, cut, coloured or chemically treated after delivery
This does not limit any rights you may have under applicable consumer law.
5. Wigs, Weaves & Hair Products
For hygiene and health reasons, we strongly recommend that you inspect your hair product carefully before removing protective packaging, lace, tags or seals and before installation or styling.
Once a wig, weave or hair product has been worn, installed, cut, coloured, washed, chemically treated or otherwise altered, it may not qualify for a change-of-mind return.
However, if you believe the product is defective, damaged, incorrect or materially different from what was advertised, please contact us so that we can investigate the matter.
6. Beauty Products
Beauty and cosmetic products may be subject to additional hygiene restrictions.
For safety and hygiene reasons, opened or used beauty products may not be accepted as change-of-mind returns where the nature of the product makes resale inappropriate.
If you receive a beauty product that is damaged, incorrect, defective or materially different from what you ordered, contact us before using the product.
7. Sale & Promotional Items
Sale, discounted and promotional products may have specific terms stated on the product page or during the promotion.
A promotional price does not remove or limit any consumer rights that cannot legally be excluded.
Where a sale item is defective, incorrect or otherwise qualifies for a remedy under applicable law, DeeGlamour will handle the matter in accordance with those rights.
8. Exchanges
Where an exchange is available, the replacement product must generally be of the same or similar value, subject to availability.
If the replacement product is more expensive, you may be required to pay the difference.
If the replacement product is less expensive, any applicable refund will be handled according to the circumstances of the return and applicable law.
Certain hygiene-sensitive products may not be eligible for exchange once opened or used.
9. How to Request a Return
To request a return, please contact DeeGlamour through:
Email: [Insert DeeGlamour email address]
WhatsApp: [Insert WhatsApp number]
Please include:
- Your order number
- Your full name
- The product you purchased
- The reason for the return
- Photographs or video where relevant
- Any additional information requested by our customer-service team
Please do not send a product back without first contacting us and receiving return instructions.
10. Return Shipping
The responsibility for return shipping may depend on the reason for the return.
Change of mind
Where a return is permitted solely because you have changed your mind, the applicable return delivery costs may be your responsibility.
Incorrect, damaged or defective product
Where the product is confirmed to be incorrect, defective or otherwise qualifies for a statutory remedy, DeeGlamour will handle return shipping in accordance with applicable law and the circumstances of the claim.
The CPA provides that qualifying defective goods returned under the statutory warranty are returned at the supplier’s risk and expense.
11. Refunds
Once a returned product has been received and assessed, DeeGlamour will confirm whether the return qualifies for a refund, replacement or exchange.
Where a refund is approved, the refund will normally be processed back through the original payment method where reasonably possible.
The time it takes for the money to appear in your account may depend on your bank or payment provider.
12. Online Purchase Cancellation Rights
Certain online transactions may be subject to cancellation rights under South African e-commerce legislation.
For qualifying electronic transactions, the Electronic Communications and Transactions Act provides a seven-day cancellation period for certain goods, subject to the exceptions and requirements set out in the legislation. The direct cost of returning qualifying goods may be payable by the consumer.
These rights operate separately from remedies relating to defective or non-conforming goods.
13. Products That Cannot Be Returned After Use
Because DeeGlamour sells beauty and hair products, we may not accept change-of-mind returns for products that have been:
- Worn or installed
- Washed
- Cut
- Coloured
- Chemically treated
- Styled or altered
- Used on the body or hair
- Opened where hygiene or safety considerations make resale inappropriate
- Damaged through customer misuse
This section does not exclude any statutory right relating to defective, unsafe, incorrect or non-conforming products.
14. Refund Exclusions
A refund may not be available for a change-of-mind return where the product has been used, altered or damaged after delivery, or where the product is no longer in a condition that allows it to be resold, subject to applicable consumer rights.
We reserve the right to inspect returned products before approving a voluntary change-of-mind return.
15. Refund Processing Times
Once a return has been approved, DeeGlamour will initiate the applicable refund.
The time for the refund to reflect in your account can vary depending on the payment provider and your bank.
Please note that weekends, public holidays and banking processing times may affect when the refund appears.
16. Important Product Information
Hair products can naturally vary slightly in:
- Colour
- Texture
- Curl or wave pattern
- Density
- Appearance
Where these characteristics are within the product specifications or reasonably expected characteristics of the product, they may not constitute a defect.
We encourage customers to carefully review the product description, photographs, colour, length and specifications before placing an order.
17. Our Commitment
At DeeGlamour, our goal is to provide quality weaves, wigs and beauty products at affordable prices while giving our customers a safe and enjoyable shopping experience.
If something is wrong with your order, please contact us. We will do our best to resolve the matter quickly and fairly.
DeeGlamour — Quality Weaves. Beauty Products. Affordable Prices
